Refund policy

FeelU Intimates

Online purchases

Online purchases made at feelU Intimates may be refunded within 21 days of receiving your order. To be eligible for a return, items must be in the same condition as received: unused, unworn, with original tags, and in the original packaging.

This policy does not apply to intimate items, liquids or condoms. Proof of purchase will be required.

In-store purchases

If feelU Intimates operates a physical retail store in the future, in-store purchases may be exchanged within 28 days or refunded within 14 days of the purchase date, provided items are returned in their original condition and accompanied by the original receipt.

Non-returnable items

  • Opened, unsealed, worn or used items;

  • Products unsuitable for return due to health, safety or hygiene reasons once unsealed after delivery;

  • Intimate items, objects of desire, lingerie, underwear, swimwear, hosiery, shapewear and body-contouring garments;

  • Seasonal and themed costumes (including Halloween and Christmas);

  • Gift cards;

  • Liquids and condoms.

How to request a return

To initiate a return request, customers must contact feelU Intimates through our official communication channels, which will be made available shortly.

Items returned without prior authorization will not be accepted.

Returned items remain the responsibility of the customer while in transit. We strongly recommend using a tracked and insured delivery service suitable for the value of the goods.

Damaged or incorrect items

Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, you must contact us as soon as possible so we can assess the issue and provide an appropriate solution.

If a product develops a manufacturing fault within 3 months, feelU Intimates will offer a refund or exchange, as applicable.

Exceptions

Certain products cannot be returned for hygiene and safety reasons. Customers are advised to carefully check sizing, product descriptions and specifications before completing a purchase.

If you have any questions about a specific item, we recommend contacting feelU Intimates prior to purchase via the channels that will be provided in the future.

Order cancellations

Orders may be cancelled only before dispatch. If an order has not yet been shipped, a full refund will be issued.

Once the dispatch process has begun, cancellations are no longer possible. In such cases, customers may request a return after receiving the order, subject to the conditions outlined in this policy.

Return shipping costs are the responsibility of the customer, and the original shipping fee may be deducted from the refund amount.

Refunds

Once the returned item has been received and inspected, feelU Intimates will notify the customer whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on the customer’s bank or payment provider.

Important notice

Items returned without prior authorization or outside the official return process will not be processed and may be disposed of.

This policy may be updated at any time to reflect legal requirements or operational improvements at feelU Intimates.