Terms of service

FeelU intimates (Ireland)
Effective date: 01/03/2026

These Terms & Conditions (“Terms”) apply to purchases made through the FeelU
intimates website (the “Site”). By using the Site and/or placing an order, you agree to be
bound by these Terms.

Nothing in these Terms limits your statutory rights under Irish and EU consumer law,
including your rights for faulty goods and (where applicable) your right to cancel eligible
online purchases within 14 days.

1. About us (Seller details)
This Site is owned and operated by FeelU intimates (“we”, “us”, “our”).

• Business address: 777 South Circular Road, Island Bridge, Dublin, Ireland
• Email: contact@feelu.ie
• VAT number: IE4433566HH

2. Adults only (18+)

2.1. The Site sells adult/intimate products intended for persons aged 18 or over. By
placing an order, you confirm that you are at least 18 years old and legally permitted to
purchase adult products in your jurisdiction.

2.2. We reserve the right to refuse or cancel an order where we reasonably believe it is
being placed by, or for, a person under 18.

3. Products and information

3.1. We take reasonable care to ensure product descriptions, images, and pricing are
accurate. However, packaging, labelling, and minor specifications may change from
time to time due to manufacturer updates.

3.2. Products must be used strictly in accordance with the manufacturer’s instructions,
safety guidance, and care/cleaning directions.

3.3. Unless expressly stated, product information on the Site is provided for general
information only and does not constitute medical advice.

4. Prices and payment

4.1. Prices are displayed in EUR (€) unless stated otherwise. Delivery charges (if
applicable) are shown at checkout before payment is taken.

4.2. We accept payment via Shop Pay, Visa, Mastercard, and PayPal, as made
available through Shopify checkout.

4.3. Payment processing is handled by third-party payment providers (including Shopify
checkout and PayPal). We do not usually store full card payment details.

5. Orders and contract formation

5.1. When you place an order, you are making an offer to purchase the product(s).

5.2. You will receive an acknowledgement email after placing an order. A binding
contract is formed when we send you confirmation that your order has been
dispatched (or otherwise accepted by us).

5.3. We may refuse or cancel orders where reasonably necessary, including for
suspected fraud, stock availability issues, delivery limitations, or clear pricing/website
errors. Where we cancel an order, we will refund amounts paid for cancelled items.

6. Shipping, delivery, and fulfilment model

6.1. We operate a dropshipping model. Orders are fulfilled and shipped from our
fulfilment partner’s facilities in the Netherlands (EU).

6.2. We deliver to Ireland and any other destinations made available at checkout.

6.3. Delivery timeframes shown at checkout are estimates and start from dispatch.
Tracking will be provided where available.

6.4. You are responsible for ensuring your delivery address is accurate and complete.
Address changes may not be possible once fulfilment has started.

6.5. As orders ship from within the EU, deliveries to Ireland should not normally incur
customs duties. If you are contacted by a carrier regarding unexpected charges or
documentation, please contact us at contact@feelu.ie before taking action.

7. Discreet packaging

We ship orders in discreet packaging wherever possible (plain outer packaging with no
description of contents). The sender name may appear as FeelU intimates and/or a
neutral fulfilment identifier.

8. Right to cancel (distance sales) and hygiene exception

8.1. Where applicable, online customers generally have a 14-day right to cancel from
the day they receive goods (cooling-off period), subject to legal exceptions.

8.2. Hygiene/seal exception: For certain sealed goods that are not suitable for return
due to health protection or hygiene reasons, the right to cancel may be lost if the goods
are unsealed after delivery, except where the item is faulty.

8.3. The practical process and conditions are set out in our Returns & Refunds Policy,
which forms part of these Terms.

9. Returns, refunds, and faulty goods

9.1. Our returns approach is set out in the Returns & Refunds Policy (part of these
Terms).

9.2. We accept returns where an item is faulty, damaged in transit, or incorrect.

9.3. Where a fault is confirmed, FeelU intimates will bear the cost of replacement
including delivery. If a replacement is not available, we will offer an appropriate
remedy (which may include a refund) in line with consumer law.

9.4. You must contact us before returning any item so we can provide authorisation and
the correct returns process/address.

10. Promotions and discount codes

10.1. Discount codes and promotions may be subject to specific terms (expiry,
exclusions, minimum spend). These will be communicated on the Site or at checkout.

10.2. We reserve the right to withdraw promotions or cancel orders where a code has
been applied in error or used contrary to its terms.

11. Accounts and acceptable use

11.1. If you create an account, you are responsible for maintaining the confidentiality of
your login details and for all activity under your account.

11.2. You must not misuse the Site (including attempts to gain unauthorised access,
introduce malware, scrape content, or interfere with checkout/security features).

12. Intellectual property

All content on the Site (including text, images, branding, product listings, and design) is
owned by or licensed to FeelU intimates and is protected by intellectual property laws.
You may not use it without our prior written permission.

13. Privacy

Your personal data is handled in accordance with our Privacy Policy, which forms part
of these Terms.

14. Liability

14.1. We do not exclude or limit liability where it would be unlawful to do so (including
for death or personal injury caused by negligence or fraud).

14.2. Subject to 14.1 and to the maximum extent permitted by law, we are not liable for
indirect or consequential losses. Our total liability in connection with an order will not
exceed the amount paid for the affected product(s).

14.3. Nothing in these Terms affects your statutory consumer rights.

15. Complaints and contact

For customer service queries or complaints, contact: contact@feelu.ie

16. Governing law

These Terms are governed by the laws of the Republic of Ireland and disputes will be
subject to the jurisdiction of the Irish courts, without prejudice to any mandatory
consumer protections.

17. Changes to these Terms

We may update these Terms from time to time by publishing an updated version on the
Site. The version in force at the time of your order will apply to that order.

Seller contact details (repeat for footer)

FeelU intimates
777 South Circular Road, Islandbridge, Dublin, Ireland
VAT: IE4433566HH
Email: contact@feelu.ie