Shipping policy

FeelU intimates (part of the TransformU Limited Group)
Effective date: 01/03/2026

This Shipping & Delivery Policy explains how FeelU intimates (“we”, “us”, “our”)
processes and delivers orders placed via our Shopify store.

We operate a dropshipping model. Orders are dispatched directly from our fulfilment
partner’s facilities in the Netherlands (EU).

1. Shipping origin
All orders placed on our website are fulfilled and shipped from the Netherlands.

2. Shipping destinations
We deliver to Ireland and to any other destinations that are made available at checkout.
If we cannot ship to your address, checkout will not allow the order to be completed.

3. Order processing and dispatch

3.1 Processing
Orders are processed once payment is confirmed. Processing times may vary
depending on stock availability and operational factors and are reflected through
Shopify order updates.

3.2 Dispatch confirmation and tracking
Once your order is dispatched, you will receive a dispatch confirmation email. Tracking
details will be provided where available from the carrier/service used.

3.3 Split shipments
If your order contains multiple items, it may be shipped in more than one parcel and
may arrive on different days.

4. Delivery timeframes
Delivery timeframes are estimates and start from the date your order is dispatched.
Delivery estimates (where available) will be shown at checkout and/or in your order
confirmation updates.

5. Shipping costs
Shipping charges (if applicable) are calculated and displayed at checkout before
payment is taken.

6. Customs and import charges
As orders ship from the Netherlands (EU), deliveries to Ireland should not normally
incur customs duties. If you are contacted by a carrier requesting additional charges or
documentation, please contact us immediately at contact@feelu.ie before taking
action so we can review the issue.

7. Discreet packaging

We understand privacy is important. Orders are shipped in discreet packaging
wherever possible:

• Plain/neutral outer packaging;
• No description of contents on the outside of the parcel;
• Documentation kept minimal and neutral.

Please note that the sender name may appear as FeelU intimates and/or a neutral
fulfilment identifier linked to our fulfilment partner.

8. Delivery requirements and address accuracy

8.1 Accurate delivery details
You are responsible for ensuring the delivery address is accurate and complete at
checkout. If you notice an error, contact us as soon as possible at contact@feelu.ie.
Address amendments may not be possible once an order has entered fulfilment or been
dispatched.

8.2 Delivery method
Depending on the carrier, parcels may be delivered to your address, left in a designated
safe place, delivered to a neighbour, or redirected to a parcel shop/pick-up point in line
with the carrier’s process.

9. Delays
Occasionally, deliveries may be delayed due to factors outside our control (e.g., carrier
network delays, severe weather, peak seasonal volumes). If your order is delayed, we
will assist by liaising with the fulfilment partner and/or carrier where possible.

10. Missing, incorrect, or damaged deliveries

10.1 Damaged parcel or items
If your parcel arrives damaged, please take clear photos of:
• The outer packaging (including label), and
• Any damage to the item(s), and contact us at contact@feelu.ie as soon as
possible.
More information can be found on our Returns & Refunds Policy available on our
website.

10.2 Missing items or incorrect items
If an item is missing or you received the wrong item, contact contact@feelu.ie
promptly. We may request photos of what you received and the shipping label to
investigate.

10.3 Marked “Delivered” but not received
If tracking shows “delivered” but you have not received the parcel, please check with
household members/neighbours and any safe place first, then contact us at
contact@feelu.ie so we can support an investigation with the carrier.

11. Undeliverable / returned-to-sender parcels
If a parcel is returned due to an incomplete/incorrect address, failure to collect, or
refusal of delivery, we will contact you once we receive confirmation from the
carrier/fulfilment partner. Reshipment may require additional shipping costs.

12. Contact
For shipping and delivery enquiries, please contact:
FeelU intimates
Email: contact@feelu.ie